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Frequently Asked Questions

Here you will find the answers to the most common questions in the form of frequently asked questions. Still got questions?Contact us

Is my wall strong enough?

Our visit on-site is imperative to ensure the wall is strong enough.

What is the delivery time?

It takes between 3 and 4 weeks.

How long is the placement?

The placement lasts half a day.

How many keys do we get?

The doors come standard with 5 keys. It is possible to order more.
There is then a supplement of €35 excl. VAT per key.

Can we take my old door?


I live on the sixth floor without a lift, is there a supplement to pay?

Yes, from the 1st floor, it is necessary to consider 25€ per additional floor and perhaps the rental of a lift 90€.

Can I choose the finish of my door?

Of course, for most of the models offered, you have a choice of hardware as well as different “wood” or paint finishes.
It is also possible to obtain a nickel hardware model.

How do we pay?

In cash, or by netbanking:

  • a deposit of +/-50%
  • the balance on placement upon delivery of the keys.

What about VAT?

  • If your building is less than 10 years old, the VAT is 21%
  • If your building is more than 10 years old, the VAT is 6%.

What about insurance?

Our doors are BOSEC approved, which is worth pointing out to your insurer.

Is there a warranty on the door and the installation?

Yes, it is 2 years on the mechanical parts and 10 years on the placement.